Waymark Lab Book a free Process Review

All examples

Concept, built to show the software behind a manual role. Not delivered client work.

The findings live where an auditor cannot see them.

Three findings are in a spreadsheet, two in an email thread, and one in a folder on a desk. A registrar will ask for any of them at random.

The role
Quality coordinator
Sector
Contract manufacturer
Company in the software
Ferrand Precision Works
Their internal tool
Quality Log

The role you would hire for

The role is opening and closing nonconformance reports, running containment, leading root cause and corrective action, maintaining the quality record for a certification standard, and supporting customer and registrar audits. The standard and the customer response windows set the pace.

The manual process that implies

A nonconformance is opened in a spreadsheet, containment happens on the floor and gets described in an email, root cause is a conversation, and the corrective action is a paragraph written the week before the audit. Every part of that is real work done by capable people. None of it produces a record where the evidence is attached to the step it supports, which is the only form an auditor accepts.

What the screens argue

20 seconds

to produce a finding with its evidence for a registrar, against roughly two days of assembling folders

Quality findings live in a spreadsheet nobody can produce during an audit. The record has to be the working tool, not a document assembled afterward from memory.

Three screens

Built to be read in a screenshot, then clicked through by whoever it lands with.

Open the working software
Quality Log software for Ferrand Precision Works, screen 1 of three, open findings. Five open nonconformances with a five stage rail showing where each one actually is, and the customer response window next to it.
01 of 03 Open findings
Five open nonconformances with a five stage rail showing where each one actually is, and the customer response window next to it. Three are past the window written into the customer's own supplier agreement, which is itself a finding waiting to happen.
Quality Log software for Ferrand Precision Works, screen 2 of three, containment and cause. Containment as a location table, so all four hundred and eighty pieces are accounted for including the sixty two at the customer and the hundred on a truck.
02 of 03 Containment and cause
Containment as a location table, so all four hundred and eighty pieces are accounted for including the sixty two at the customer and the hundred on a truck. The cause chain carries the evidence at each step, and the step with no evidence is marked. Beside it, a customer notice drafted from the containment record itself.
Quality Log software for Ferrand Precision Works, screen 3 of three, audit trail. The append only record, and an audit readiness check that says what a registrar will ask for and is not here.
03 of 03 Audit trail
The append only record, and an audit readiness check that says what a registrar will ask for and is not here. Twenty seconds to produce a finding with its evidence, against roughly two days of assembling folders, email and one spreadsheet.

Detail

The three places where this stops being a report and starts being a tool.

Detail from the Quality Log software. Five stages as a rail on every row. Where it is, not what colour it is.
Five stages as a rail on every row. Where it is, not what colour it is.
Detail from the Quality Log software. A cause chain where each step carries the document behind it, or says it has none.
A cause chain where each step carries the document behind it, or says it has none.
Detail from the Quality Log software. What the registrar will ask for, and which of it is missing.
What the registrar will ask for, and which of it is missing.

What it would take to build for real

The concept is a proposal about the shape of the work. This is the honest version of the rest.

What it reads

The existing nonconformance spreadsheet, shipping and receiving records for where suspect material went, the gauge and calibration log, and the customer supplier agreements for response windows.

What it writes

An append only record with evidence attached per step, a customer notice with the version that was sent, and a cause code that makes repeat findings visible instead of invisible.

What is genuinely hard

Making the record faster to use than the spreadsheet it replaces. If entering a containment location takes longer than typing it into a cell, the record is empty within a month and the audit is worse than before.

Shape of the work

Five to seven weeks. Roughly $12,000 to $18,000. Containment and the trail first. The cause chain and the readiness check follow once people are actually working in it.

Every engagement is staffed with a dedicated team and a named project lead who works directly with the person who owns the process. The software above was built before anyone paid for anything, which is the point.

See another example

Before you hire another person to do it, talk to us.

Twenty minutes on a call. You will know what we would automate first, what it would cost and how long it would take.