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Concept, built to show the software behind a manual role. Not delivered client work.

Renewals charge because nobody owns the calendar.

Nobody approves an auto renewal. It happens, and it shows up as a variance nine months later.

The role
Purchasing and accounts payable coordinator
Sector
Professional services firm
Company in the software
Whitlock Barrow
Their internal tool
Spend Desk

The role you would hire for

The role is processing purchase requests and vendor invoices, enforcing the approval policy, maintaining the vendor list, tracking contract renewals, and supporting the budget process. Renewals are one line in a list of eight.

The manual process that implies

Requests arrive by email and get approved by whoever is available. Vendor agreements sit in a shared drive, each with its own notice window buried in section nine. Nobody is against reviewing them. It is simply that the only person who would notice a renewal is the person who happens to open the invoice, and by then the notice window closed eleven days ago.

What the screens argue

$93,000

renews automatically inside ninety days across seven agreements, four of which have no owner

Renewals auto charge because no one owns the calendar. Approvals are the easy half of this job. The expensive half is the agreements that renew whether or not anybody makes a decision.

Three screens

Built to be read in a screenshot, then clicked through by whoever it lands with.

Open the working software
Spend Desk software for Whitlock Barrow, screen 1 of three, pending approvals. Five requests, each checked against the approval policy before it reaches a person, with the checks shown rather than described.
01 of 03 Pending approvals
Five requests, each checked against the approval policy before it reaches a person, with the checks shown rather than described. On the largest one, an overlap: the firm already pays another vendor thirty one thousand a year for the same reporting, and eleven people are licensed on both.
Spend Desk software for Whitlock Barrow, screen 2 of three, spend against budget. Spent, committed, and the budget marker on one bar per group.
02 of 03 Spend against budget
Spent, committed, and the budget marker on one bar per group. The forecast is not a projection of behaviour, it is the sum of contracts that will charge whether or not anyone acts, which is why three groups are already over with four months left.
Spend Desk software for Whitlock Barrow, screen 3 of three, vendor renewals. Every agreement plotted on the month it renews, with the notice window drawn as the lead in, because that window is the only time cancelling is possible.
03 of 03 Vendor renewals
Every agreement plotted on the month it renews, with the notice window drawn as the lead in, because that window is the only time cancelling is possible. Ninety three thousand renews automatically inside ninety days and four of those agreements have no owner at all.

Detail

The three places where this stops being a report and starts being a tool.

Detail from the Spend Desk software. An overlap surfaced before the approval, not after the invoice.
An overlap surfaced before the approval, not after the invoice.
Detail from the Spend Desk software. Spent, committed, and the budget marker, on one bar per group.
Spent, committed, and the budget marker, on one bar per group.
Detail from the Spend Desk software. Twelve months of renewals, with the notice window as the dashed lead in.
Twelve months of renewals, with the notice window as the dashed lead in.

What it would take to build for real

The concept is a proposal about the shape of the work. This is the honest version of the rest.

What it reads

Purchase requests and vendor invoices from the accounting system, the vendor agreements themselves for renewal dates and notice windows, and the seat or usage reports that say whether a subscription is being used.

What it writes

An approval with the policy checks recorded, an owner against every agreement, and a calendar entry inside the notice window rather than on the renewal date.

What is genuinely hard

Getting the renewal terms out of the agreements. This is the piece everyone hopes is automatic. It is mostly automatic and needs a person for the rest, and the screen should be honest about which is which.

Shape of the work

Four to six weeks. Roughly $9,000 to $15,000. The renewal calendar is often worth more than the approval queue and takes less time to build.

Every engagement is staffed with a dedicated team and a named project lead who works directly with the person who owns the process. The software above was built before anyone paid for anything, which is the point.

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